Help for personal data

The export contains platform information linked to you: sign-in, optional profile, memberships, preferences, archive metadata, sharing, proof status, your audit events and your credit purchases. It excludes decrypted archive contents and keys. Readable private archive reports are produced on your device. Deletion requires explicit confirmation and removes sign-in, current profile and your key envelopes. Proof and membership history is retained without names; credit purchases and checkout customer details are retained separately as sales source records. A family’s last owner must arrange continued ownership first.

Other members’ access and keys may remain. Deletion cannot recall external reports, copies or keys and does not immediately erase older backups. Open personal data and export from My profile. Open account closure and erasure from Settings, on a separate page with explicit confirmation. Personal data is no longer in the sidebar. Any partner profile is visual branding and grants the partner no archive access. The linked partner name and code are account metadata included in personal data export. The link is removed when an account is closed after its last member leaves. The personal data export also includes metadata about your own insurance claims: claim ID, archive, creation/update times and revision and attachment counts. Readable claim contents and private attachments are opened locally from My claims; they are not included in this platform export.

A started storage payment must be resolved before this account can be deleted. Payment may still be confirmed after the local checkout deadline has passed. Do not start another payment to resolve this. Contact support for reconciliation; waiting alone does not guarantee that this block will be removed.